At EmperWorld, we are committed to providing valuable tools to help traders develop discipline and recover their trading performance. This Refund Policy outlines the terms and conditions governing refund eligibility and processing for subscriptions to our GrowX Planner service.
Refunds are available to users who meet the following conditions:
• The GrowX Planner must be actively used for a minimum of 30 continuous trading days (excluding market holidays) from the date of subscription.
• Refund requests must be submitted within 60 trading days of purchase.
• Only subscriptions made directly through the official EmperWorld website are eligible for a refund under this policy.
2. Reason for Usage Requirement
The 30-day continuous use requirement ensures that users have adequate time to experience the structure, discipline, and benefits of the GrowX Planner before deciding on its suitability. This policy helps maintain a focused and results-driven trading community.
3. Refund Request Process
To request a refund:
1. Email our support team via the website contact form or support email.
2. Use the subject line: REFUND - [Your Account Name] (Example: REFUND - Emperworld123)
3. In your message, include:
Refund requests without the necessary account details may experience delays in processing.
4. Refund Processing Timeline
• Approved refund requests will be processed within 30 working days of verification.
• Refunds will be issued using the same payment method used for the original purchase.
5. Definition of a Trading Day
For the purposes of this policy, a trading day is defined as any weekday (Monday through Friday) on which financial markets are open for trading. Usage activity is determined by your regular interaction with the GrowX Planner during these trading days.
6. Non-Eligibility for Refund
Refunds will not be issued under the following conditions:
• If the GrowX Planner has been used for fewer than 30 continuous trading days (excluding market holidays)
• If the refund request is made after 60 trading days from the date of subscription
• If misuse, account sharing, or violation of the EmperWorld Terms of Use is detected
7. Low-Cost Subscription and Fair-Use Policy
EmperWorld operates on a fair-use, value-driven model, offering the GrowX Planner at a low annual subscription rate to support serious traders. The refund policy exists to protect both users and the integrity of the platform by encouraging responsible, committed usage.
8. Policy Modifications
EmperWorld reserves the right to update, modify, or revise this Refund Policy at any time. Users will be notified of material changes via the website or email communication. Continued use of the service following such changes constitutes acceptance of the revised terms.
9. Contact Information
For questions or refund requests, please contact our support team via:
Emperworld Fze
Email: [email protected]
Website: www.emperworld.com
Last Updated: 25.03.2025
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